Privacy Policy

Privacy Policy

Introduction

Welcome to https://east-end-collision-center.collision-talk.com (hereafter referred to as “East End Collision Center,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users when:

  1. You sign up and use our applications as an authorized user.
  2. You visit our websites linked to this policy.
  3. You engage with our communications, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal data, categorized as follows:

  • Account Information: Details related to your user account, such as usernames, passwords, and profile settings.
  • Payment Information: Credit card numbers, billing addresses, and payment history required for transaction processing.
  • Financial Information: Data associated with financial transactions, including bank account details (if provided).
  • Purchase Information: Items bought from our services, purchase dates, quantities, and relevant order information.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network data collected for analytics and service improvement.
  • Location Data: Information about your geographical location when you interact with our apps or websites.
  • Feedback: Comments, reviews, and survey responses that help us enhance our products and services.
  • Social Media Information: Data from social media platforms when users choose to connect their accounts for seamless access.
  • Product Information: Details on the products you view, search for, or purchase on our sites.

We collect this data through various methods: user input forms, account settings, browsing activities, automated tracking technologies (like cookies), and third-party data providers.

Cookies

We employ cookies to enhance your online experience and gather analytics on website performance. Cookies are small text files stored in your browser that serve different purposes:

  • Strictly Necessary Cookies: Essential for navigating our websites and ensuring basic functionalities.
  • Preference Cookies: Remember user preferences, language settings, and display options.
  • Analytics Cookies: Track website usage statistics, helping us understand user behavior to improve services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to opt-out of specific cookie categories.

Retention and Deletion

We retain personal data for as long as necessary or permitted by law. The retention periods vary depending on the type of data and the purposes for which it was collected:

  • Account information and transaction records are kept for the duration of your account’s active status and a period thereafter for legal compliance.
  • Financial and payment data may be retained for up to 7 years due to tax and regulatory requirements.
  • Purchase history is stored for 1 year to personalize future shopping experiences.

Upon expiration or upon request for deletion, we ensure the secure deletion or anonymization of personal data.

Security Measures

We have implemented robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption protocols to protect data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third parties to process data on our behalf, ensuring they adhere to strict security standards.
  • Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing sensitive data.

Children’s Privacy

We do not intentionally collect personal data from children under 18 years of age. If we learn that we have collected such information, we will take steps to delete it promptly and notify parents or guardians as required by applicable law.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for legitimate interests.
  • Non-Discrimination: Be free from discrimination when exercising your data rights.

To exercise these rights or have any data-related queries, please contact our Data Protection Officer at the address provided below. We will respond to your requests as quickly as possible and within the time frames mandated by law.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting on our website, with revised versions bearing an updated “Last Updated” date.

Contact Information

For any questions, requests for data access or deletion, or if you have concerns regarding our privacy practices:

  • Email: [email protected]
  • Address: East End Collision Center, 1234 Collision Lane, Metro City, CA 98765